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Cleaning

Cleaning & Maintenance

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To care for your products, it's best to have them cleaned by professionals once per year. Contact your Stark sales representative to learn how you can best care for your individual piece.

General Carpet Care

Vacuuming Facts

GENERAL CARE AND CLEANING

Prevent as much soil as possible from tracking into the building by use of appropriate entrance mats. Regularly clean entrance mats, otherwise a soil reservoir is created which can be counter-productive.

  • Tackle spills as fast as possible to avoid stains becoming fixed
  • Work from the edge of the spill inwards to prevent its spread
  • Remove solid built up materials with a rounded tablespoon, spatula, or edge of a plastic scraper
  • Always blot the carpet with absorbent tissue or a clean cloth — never rub the pile
  • If wool or wool blend, rinse the treated area with clean water, and blot until dry
  • Avoid use of the treated area until thoroughly dry to prevent rapid re-soiling

Prevent as much soil as possible from tracking into the building by use of appropriate entrance mats. Regularly clean entrance mats, otherwise a soil reservoir is created which can be counter-productive.

  • High Traffic – Vacuum daily (extremely high traffic lanes may require vacuuming several times daily)
  • Medium Traffic - Vacuum 2 to 3 times a week
  • Light Traffic – Vacuum weekly

A periodic thorough cleaning should be done by a professional cleaning company to maintain your carpet or rug. Look for a certified ‘Woolsafe Approved’ contractor. There are two methods that we recommend:

  • Spray Extraction - 'Hot Water Extraction' or 'Steam Cleaning'
  • Dry Extraction - no-moisture or 'very low moisture' cleaning

Scheduled maintenance is a key component in your carpet maintenance program. Contact a Professional Carpet Cleaning Company and inquire regarding Encapsulation Process Cleaning and Deep Cleaning.

All of the characteristics noted below are considered normal as defined by the Carpet institute of America.

  • Shedding – the shedding of fibers is normal and should subside with regular vacuuming.
  • Sprouting – if a single tuft extends beyond the carpets surface, simply cut it off. Do NOT pull it out.
  • Pile reverse or shading – this color change may occur in various parts of the carpet, caused by light being reflected in different ways as pile fibers are bent in different directions. This is characteristic of plush carpet and not a defect.
  • Wrinkling – If ripples occur, call us. It may be necessary to professionally restretch your carpet or install a new pad.

CARE AND CLEANING BY FIBER TYPE

  • Vacuum regularly.
  • Avoid excessive agitation and heat.
  • Clean spills with neutral detergents and dry quickly. See spot cleaning instructions above.
  • Always clean wool and wool-blend carpets using “woolsafe” products, avoiding high pH cleaners (above 8.0).
  • Avoid bleach, harsh chemicals, or alkaline household products as it will discolor or damage wool.
  • Use a professional carpet cleaning company if needed.

  • Vacuum regularly. For best results, use a suction only vacuum - no beater bar, no rotary power head.
  • Professional cleaning is recommended. Consult a rug cleaning specialist for additional information about cleaning silk.
  • Avoid natural and synthetic acids (e.g. lemon juice) and direct sunlight.

  • Vacuum regularly to remove fine dirt particles. For best results, use a suction only vacuum - no beater bar, no rotary power head. Vacuum in the direction of the pile.
  • Please note that due to their reflective nature, shading will occur in traffic patterns and when vacuumed, this is normal.
  • Act quickly to clean spills. Do not use liquids to spot clean.
  • Use a professional carpet cleaning company if needed.

  • Vacuum regularly. For best results, use a low powered suction-only vacuum - no beater bar, no rotary power head.
  • Never saturate natural fibers with water or cleaner; this will stain the natural fibers.
  • Clean up spills immediately after they occur.
  • Blot up liquid spills with a clean, natural cloth, pressing firmly all around the spill to absorb as much of the liquid as possible.
  • Scrape up solid spills with a spoon or the dull edge of a knife or spatula.
  • Avoid bleach, harsh chemicals, or household products as it will discolor or damage the fibers.
  • Use a professional carpet cleaning company for deep cleaning.

  • Vacuum regularly to remove fine dirt particles. For best results, use a suction only vacuum - no beater bar, no rotary power head. Vacuum in the direction of the pile.
  • Act quickly to clean spills. Do not use liquids to spot clean.
  • Use a professional carpet cleaning company if needed.

  • Vacuum regularly to remove fine dirt particles. For best results, use a suction only vacuum - no beater bar, no rotary power head. Vacuum in the direction of the pile.
  • Act quickly to clean spills.
  • If needed, add a small amount of dish detergent to a water mixture to clean stain, working from outside in. Oil-based stains may require a dry-cleaning liquid.
  • Do NOT scrub or rub.
  • If your rug is finished with an indoor/outdoor appropriate binding material, the rug can be taken outside, hosed down, and cleaned with water and dish detergent.
  • Rugs can be hung and allowed to fully dry before being returned to their place.