FREQUENTLY ASKED QUESTIONS

You can log into your existing account via our login page

If you have not yet created an account, you will need to register here before logging in.

Should you have any trouble accessing your account, please reach out to us directly for assistance.

You can log into your existing STARK trade account via our trade login page.

To access your trade account, please enter your approved trade email to receive a 6-digit authentication code to log in.

Should you have any trouble accessing your account, please reach out to us directly for assistance.

You can register for an online account here via the account registration page. Should you have any trouble creating an account online, please contact us directly.

If you are interested in becoming a STARK trade member, please fill out the application here and we will get back to you within 3-5 business days.

You can log into your existing STARK trade account via our trade login page.

To access your trade account, please enter your approved trade email to receive a 6-digit authentication code to log in.

Should you have any trouble accessing your account, please reach out to us directly for assistance.

If you have not heard from us within 5 days after submitting your trade application, please complete the contact us form here and we will get back to you as soon as possible on the status of your application.

Once your trade account is approved, your account representative will reach out to your directly. If your application has been approved and you have not heard from us or if you are an existing trade member, please fill out the form here and we will get back to you as soon as possible.

If you have submitted an active resale certificate during your application process and were charged tax on your order, please contact us directly at information@starkcarpet.com.

STARK has a vast assortment of items and we know it can be hard to find exactly what you are looking for. We recommend searching for the closest showroom via our locator to meet with a representative to discuss your project needs.

However, if you are not local to any of our showroom locations please fill out the form here and we will have a representative reach out to your directly to discuss your project needs and available options.

The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.

Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect. The dimensions may vary up to 4% due to the manufacturing and rolling-up processes, this happens throughout the industry. Should you think that there is an extraordinary difference between the size of the rug you received and the expected size please reach out to our Customer Service.

You can request samples for any programmed items on the site by navigating to the item you wish to sample and selecting the 'ORDER A SAMPLE' button to make your selection and checkout.

If you experience any issues ordering a sample online, please reach out to us directly for assistance.

Unfortunately we do not allow exchanges at this time. We would be happy to assist you with initiating a return and placing an order for a new item.

Unfortunately we do not allow cancellations for orders in process. All custom size rugs rug orders are final sale, however we will assist in the event there are any defects or damages to the item received. All stocked rugs can be returned within 30 days from delivery.

If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.

Please reach out to us directly at information@starkcarpet.com or 844.40.STARK if you have any problems with your order that we can assist you with.

On the checkout screen when selecting shipping options, you will notice a form field labeled 'Gift card or discount code' where you can enter the promotional code and select APPLY.

If you have any trouble applying the promotional code, please reach out to us directly for assistance.

If you selected ground shipping, you will receive a tracking number once your item ships. If you selected white glove delivery for your order, we will notify you as soon as your order is shipped. Once the item is received in a local location, our trusted delivery partner will reach out to your directly to schedule a delivery window that works best for you.

If you have questions on the status of your order, please contact us directly for assistance.

All stocked rugs and samples can be returned within 30 days from delivery. Custom size rugs are final sale and cannot be returned, however we will assist in the event there are any defects or damages to the item received.

To initiate a return, please email us directly at information@starkcarpet.com and we will assist.

If you selected white glove delivery for your order, we will notify you as soon as your order is shipped. Once the item is received in a local location, our trusted delivery partner will reach out to your directly to schedule a delivery window that works best for you.

If you are interested in partnering with us, please complete the form on our wholesale page to receive more information.

Please refer to our showroom locator where you can find STARK showrooms, Premier Partner locations and Stark Studio Rugs retailers.

Please visit our care and cleaning guide for helpful tips on how to best maintain your handmade rug or carpet. If you have any questions or concerns, please reach out to us directly at information@starkcarpet.com

If an area rug becomes spotted or stained, work quickly. When
possible, scoop up solids and blot liquids immediately after a spill occurs. Absorb as much liquid as possible with a white cloth or paper towel without scrubbing the area to prevent matting or fuzzing. Contact a hand-made rug cleaning professional immediately.

As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.

All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.

Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.